If you are not 100% satisfied with your purchase please contact team@freedomofspace.co. You can return or exchange your goods within 14 days and in perfect original saleable condition, in the original packaging and with all tags attached.
Turkey: Orders within Turkey can return within 14 days. All shipping fees belong to the customer.
Rest of the world: Orders from all around world can return within 14 days. We do not cover returns postage for returns shipments from other countries. All shipping & customs fees belong to the customer.
MOST ASKED
1-When is the next drop?
We’ll be coming out with new products sooner than you expect—join our mailing list to get the latest updates.
2-Will there be any restocks?
All Freedom of Space collections are produced in limited numbers and have limited availability, so unfortunately we are not able to restock any items that has been sold out. If you really want a piece from our collections you should purchase it before it sells out.
3-When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email or sms with a tracking number as soon as your package ships. It’s on the way!
We use DHL for all international destinations. You can track parcels via the DHL website.
4-How do I place a return or exchange?
Please reach out to team@freedomofspace.co or visit The Space store with your order number and receipt and the products you'd like to exchange or return, and we'll take care of the rest.
5-What’s your return policy?
All returns must be processed within 14 days of receiving the order and the products should be in their original condition with all the tags attached.
6-Help! I can’t find my return slip.
Don’t worry, our packages don’t include return slips. You will receive your order ID and receipt via e-mail.
7-How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
8-What forms of payment do you accept at your stores?
We accept debit/credit cards and cash.
9-Where does Freedom of Space ship?
We ship worldwide. Wherever you are you will never be without Freedom of Space!
Share a photo wearing your Freedom of Space apparel and tag us @freedomofspace_ to let us know where you are in the world!
ORDERS
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email or sms with a tracking number as soon as your package ships. It’s on the way!
We use UPS for all international destinations. You can track parcels via the UPS website.
How can I track my order?
You will receive an email with your tracking number once your order is shipped.
I'm having problems with the tracking.
In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via team@freedomofspace.co
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email team@freedomofspace.co
How can I cancel an order?
Reach out to us at team@freedomofspace.co and we’ll help you find a solution.
Can I place an order without signing up?
Yes! When you choose to sign up, we store your shipping information so it becomes easier for you to order more from freedomofspace.co in the future.
Can I cancel my order?
Yes, e-mail team@freedomofspace.co and we will work out a solution.
What should I do if my order arrives damaged?
If your product is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution. All replacements are at the discretion of our team.
I have a question regarding my order, who can help me?
Reach us at team@freedomofspace.co, we reply as fast as we can.
How can I check the status of my order?
You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.
SHIPPING
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email or sms with a tracking number as soon as your package ships. It’s on the way!
We use DHL EXPRESS for all international destinations. You can track parcels via the DHL website.
Where does Freedom of Space ship?
We ship worldwide. Wherever you are you will never be without Freedom of Space!
Share a photo wearing you Freedom of Space appareland tag us @freedomofspace_ to let us know where you are in the world!
I'm having problems with the tracking.
In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via info@freedomofspace.co.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email info@freedomofspace.co.
How can I check the status of my order?
You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.
PRODUCT
When is the next drop?
We’ll be coming out with new products sooner than you expect—join our mailing list to get the latest updates.
Will there be any restocks?
All Freedom of Space collections are produced in limited numbers and have limited availability, so unfortunately we are not able to restock any items that has been sold out. If you really want a piece from our collections you should purchase it before it sells out.
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing team@freedomofspace.co
I cannot find the style, color or size I'm looking for.
The colors and sizes available in the online shop reflect what we currently have in stock.
INQUIRIES
Who can I contact about press related inquiries?
E-mail us at team@freedomofspace.co
Who can I contact about wholesale related inquirires?
E-mail us at info@freedomofspace.co
Is Freedom of Space hiring?
Yes! If you are interested in joining the Freedom of Space team, email us at info@freedomofspace.co to see what positions are currently available.
GENERAL
Will there be any restocks?
All Freedom of Space collections are produced in limited numbers and have limited availability, so unfortunately we are not able to restock any items that has been sold out. If you really want a piece from our collections you should purchase it before it sells out.
How can I change the country I am shopping in?
To change the currency you’re shopping in (and country you’re shipping to), see the right upper corner of the web page, and select the correct country.
Can I visit The Space store?
Yes! We’re at Hüsrev Gerede Caddesi No:78A Teşvikiye Istanbul, come and experience The Space!
Do you offer “Online Pickup” at your stores?
Yes! When ordering, be sure to note that you want an “Online Pickup” and you’ll get an email once your order is ready for pickup!
What forms of payment do you accept at your stores?
We accept debit/credit cards and cash.
How can I get Freedom of Space stickers?
All Freedom of Space orders include a sticker (it changes depending on the product and/or new drops). We cannot send stickers separately of orders.
Are masks required at your stores?
In the interest of the health and safety of our community, we’re currently requiring all customers and employees in our stores to wear a mask, regardless of vaccination status.
All orders placed on FREEDOMOFSPACE.CO are delivered Monday to Friday, 9am – 5pm by DHL.
Stock permitting, all orders placed from FREEDOMOFSPACE.CO are usually dispatched within 1-2 working days. Kindly note that dispatch times may increase during high demand periods.
Shipping Rates and Delivery Times
Europe
Express: $25 2-3 working days
Express: FREE* (Orders over $250) 3-5 working days
USA and Canada
Express: $30 3-4 working days
Express: FREE* (Orders over $300) 3-5 working days
Japan
Express: $35 3-5 working days
Express: FREE* (Orders over $350) 3-5 working days
Asia and Rest of the world
Express: $35 5 working days
Express: FREE* (Orders over $350) 3-5 working days
** Please be aware that customers outside of Turkey may incur additional customs duties or taxes or other customs requirements. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances.
What information does Freedom of Space collect?
Freedom of Space collects personal data from visitors to the website who register their information for the mailing list or who use the online store. We do not collect or store any credit card information from our online customers.
Legal purchase age
If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on freedomofspace.co or any other website related to Freedom of Space.
How does Freedom of Space use the information that you have provided?
If you give us your personal information, at one of our stores or online, Freedom of Space will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so by either giving your email address in any of our stores or in our online channels. In addition, we may use information about your product interests and purchases from us and our affiliates, to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available.
Does Freedom of Space share your information with others?
Freedom of Space does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any Freedom of Space entity. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, Freedom of Space contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on Freedom of Space’s behalf but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding.
Acceptance of privacy and modifications
By accessing and using the Freedom of Space website (including purchasing items through our website), or submitting a personal information at The Space store or any other Freedom of Space outlet, you consent to our collection, use and disclosure of your information as described in this privacy policy. Freedom of Space reserves the right occasionally to make changes to its privacy policy or practices.
Contact us
If you have any comments or queries regarding our privacy policy, please send an email to info@freedomofspace.co, or write to us at the following address:
Hüsrev Gerede Caddesi No:78A
Teşvikiye/Istanbul
